Privacy Policy
We are committed to protecting your privacy and handling your personal data with care and transparency. We only collect information that is necessary to process orders, provide our services, and ensure the security of our website.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What information we collect
When you place an order or interact with our website, we may collect the following information:
- Your name and delivery address (to fulfil your order)
- Your email address (for order confirmations and communication)
- Payment information (processed securely by our payment providers – we do not store card details)
How we use your information
We use your personal data to:
- Process and deliver your orders
- Communicate with you about your purchase
- Provide customer support
- Maintain the security and functionality of our website
We do not sell or share your personal data with third parties for marketing purposes.
Payments
All payments are processed securely through trusted third-party payment providers. We do not have access to, or store, your full payment details.
Use of Google reCAPTCHA
To protect our website and forms from spam, fraud, and abuse, we use Google reCAPTCHA, a service provided by Google LLC.
reCAPTCHA analyses user behaviour (such as IP address, browser information, and interaction patterns) to determine whether actions on our website are performed by humans or automated systems.
Google processes this data on our behalf strictly for the purpose of providing the reCAPTCHA service, in accordance with Google’s Cloud Data Processing Addendum and applicable data protection laws.
The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
Legal basis for processing
We process personal data based on:
- The performance of a contract (to fulfil your order)
- Our legitimate interests in operating a secure, reliable website and preventing fraudulent activity
- Compliance with legal obligations
Data retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and accounting requirements.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where applicable
- Object to or restrict certain types of processing
To exercise your rights, please contact us using the details provided on our website.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page.